Shopping Assistance > Shipping & Handling

Shipping & Handling
Shipping information
Shipping rates and shipping types depend on package weight, distance and your preference for priority or standard shipping. Insurance is added to all orders, except where not allowed or requested otherwise.

We can offer the following shipping types:

  • Federal Express International Priority Service - This is a premium worldwide service whereby Fedex guarantees the delivery of your package within the indicated timeframes. Food items to the USA are excluded from this service. If we need to locate your package within the Fedex system, Fedex offers a tracking number for us to use.
  • TNT International Priority Mail + - This is a premium level of service for worldwide delivery of packages upto 20 kg. The Postal Services worldwide make every effort to deliver your package in the indicated timeframe. Packages sent via Priority Mail go by airmail. In our experience, priority shipments take about 4 to 8 business days to the US or Canada, to name a few.
    Your order will be placed with the Postal Services in The Netherlands not later than 2 working days after the order has been accepted.
  • TNT International Priority Mail - This is our standard level of service for worldwide delivery of packages upto 20 kg. The Postal Services worldwide make every effort to deliver your package in the indicated timeframe. Packages sent via Priority Mail go by airmail. In our experience, priority shipments take about 4 to 8 business days to the US or Canada, to name a few.
    Your order will be placed with the Postal Services in The Netherlands not later than 5 working days after the order has been accepted.
  • TNT International Economy Mail - This is the cheapest level of service for worldwide delivery of packages upto 20 kg. The Postal Services worldwide make every effort to deliver your package in the indicated timeframe. Packages sent via economy shipping go by surface mail. In our experience, economy shipments take about 4 to 8 business days within Europe and 25 to 30 business days to the US or Canada, to name a few. Your order will be placed with the Postal Services in The Netherlands not later than 5 working days after the order has been accepted.

There is a good likelihood that your packages will be subject to the customs fees and import duties of the country to which you have your packages shipped.
Customs and Import Duties Information
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Customs forms for all international packages list the value of your order's contents by product type. If the order is a gift, the package is marked "Gift," but the cost of the items is still stated on the customs form.

Shipping rates
Shipping rates Fedex International Priority
Area Shipping rates*
Europe (1-2 business days) EUR 45.00
USA, Canada and the Caribbean (2-4 business days) EUR 45.00
The rest of the world (2-6 business days) EUR 45.00
Your order will be placed with Federal Express not later than 2 working days after the order has been accepted.
Shipping rates TNT International Priority Mail +
Area Shipping rates*
Europe (2-5 business days) EUR 25.00
USA, Canada and the Caribbean (4-8 business days) EUR 25.00
The rest of the world (4-12 business days) EUR 25.00
Your order will be placed with the Postal Services in The Netherlands not later than 2 working days after the order has been accepted.
Shipping rates TNT International Priority Mail
Area Shipping rates*
Europe (2-5 business days) EUR 20.00
USA, Canada and the Caribbean (4-8 business days) EUR 20.00
The rest of the world (4-12 business days) EUR 20.00
Shipping rates TNT International Economy Mail
Area Shipping rates*
Europe (4-8 business days) EUR 10.00
USA, Canada and the Caribbean (25-30 business days) EUR 10.00
The rest of the world (25-30 business days) EUR 10.00

* Maximum weight is 20kg
  Shipping rates include shipping, handling and packaging
Track & Trace
Visit the following Track & Trace websites to follow your parcel.
  
Shipping type Track & Trace service
Federal Express www.fedex.com
TNT Postal services TNT Post

As soon as your package has been shipped you'll receive the label/receipt number of the parcel via email. TNT Postal services depends on the level of information that is provided by the foreign postal services. Only when information is provided by the foreign postal services, information will be available on the website of the Dutch postal services.